Grafana sends the alert
A Grafana contact point sends a signed webhook when an alert starts or recovers.
Grafana incident response
Turn Grafana alerts into action.
WakeOps receives your Grafana alerts, finds the engineer responsible for the affected service, calls them, retries unanswered calls, and escalates when necessary.
Secure Grafana webhookDuplicate alert protectionDurable call workflow
Example incident
Critical alert
Checkout API 5xx spike
- Service
- checkout-api
- Environment
- production
- Instance
- i-0f3a92c7b81e46d20
- Error rate
- 8.7%
Grafana alert received14:02:01
Incident INC-4D8KXXXX created14:02:02
Primary on-call ringing14:02:04
1
Call workflow active
Attempt 1 of 2 - waiting for acknowledgement
How it works
From firing alert to the right engineer.
WakeOps sits between Grafana and your on-call contacts. The webhook returns quickly while the call workflow continues safely in the background.
WakeOps maps the service
Alert labels identify the host, application, environment, and assigned engineers.
The engineer gets called
WakeOps calls the on-call engineer with the incident details and tracks the result.
No answer means escalation
The call is retried, then escalated to the senior engineer when needed.
What WakeOps offers
A focused incident response loop.
No crowded feature list. WakeOps focuses on receiving a Grafana alert, reaching the responsible engineer, and keeping a clear record of the response.
PHONE ALERTS
Reach people beyond another notification tab
Assigned engineers receive a direct phone call with the service, environment, resource, and alert name.
RETRY AND ESCALATION
Keep moving when the first person does not answer
WakeOps retries the on-call contact and moves to the senior contact based on the incident workflow.
EMAIL AND SLACK
Send the same context to every connected channel
Email and Slack notifications are sent independently, so one provider failing does not block the others.
INCIDENT HISTORY
See exactly what happened after the alert arrived
Each incident has its own page with call attempts, notification results, acknowledgement, and a timeline.
Built for Grafana alerts
One secure webhook connects Grafana to WakeOps.
Add the organization webhook as a Grafana contact point. When an alert fires, WakeOps validates the secret, reads the labels, maps the affected service, and starts the incident workflow.
✓Connection testing
✓Secret verification
✓Service label mapping
✓Duplicate alert protection
✓Firing and recovery events
✓Fast webhook response
Start your incident flow
Make sure a critical Grafana alert reaches a person.
Create your organization, map services to engineers, connect Grafana, and test the full flow before relying on it.
Get started